Adopting technology that offers ease of use, collaboration for the end user
Have you ever been in a conference room telling your staff about the great new solution you purchased that is going to revolutionize your agency’s processes, only to be greeted by frowns and arms folded across the chest – obvious signs of mutiny ahead.
Why are employees so resistant to adopting new technology?
The number one reason is fear. That fear can be due to a basic resistance to change and to future uncertainty around how it will impact their day-to-day assignments. How long will the work of the agency be disrupted due to the new integration? Will I have proper onboarding as well as ongoing training to maximize my use of the new solution? How will we manage the workload while trying to learn a new process?
While a new solution may look entirely intuitive to a savvy IT director or the tech geek who manages the agency, it may look like a behemoth of complexity to the end user. When considering adopting innovative technology, consider three aspects from the end user perspective: ease of use, support and training, and user collaboration.
Ease of use
For the benefit of the users, as well as the benefit of agency production overall, a solution must be easy to use. This begins with an intuitive interface that reduces the learning curve for inexperienced users. This may include a launch screen that is less cluttered with information and guides the user more effectively in moving through the system.
A second aspect of this feature is that when a user gets stuck, instead of getting an error message that freezes the entire process, intelligently designed technology should have the ability to guide the user to the correct step, or help the user solve the problem.
Effective onboarding and training
If you’ve ever been thrown into the deep end when it comes to technology, you can understand a staff that is infected with new tech phobia. The key to success in adopting a new software is putting in place a robust onboarding and training program. When you are considering adopting technology, make this a point of investigation to ensure that you have a comprehensive understanding of how the onboarding process works from the provider’s perspective. They should have the tools and guides in place to assist you with this process.
When introducing a new solution, you can begin by providing an overview orientation long before the technology is actually in place. A new solution does not exist in a vacuum. It will be connected to every person it touches and every process they touch, so the earlier the orientation begins, the easier it is for the staff to comprehend how this is going to intersect with everything else in their workflow.
Once the initial onboarding is completed, follow-up training can identify any problems staff may have encountered so you can troubleshoot hiccups quickly.
Collaboration
When investigating a new program, pay particular attention to any collaborative tools embedded within the solution. This is particularly critical in the title insurance industry where multiple staffers will need access to process information within a file as the transaction moves through its phases.
As part of the collaboration consideration, there is a huge benefit to cloud-based solutions where employees can access information and documents anytime, anywhere, improving productivity and offering time-saving features.
At VizionX, we pay close attention to the attributes of our technology offerings that provide ease of use and quick onboarding. We strive to excel in these areas, especially with our soon-to-be-released TPS , VizionX TitleOS! VizionX will shortly be rolling out what we believe will become the gold standard for title production technology. Our SaaS based offering will be launched in early 2025. If you would like additional information or want to stay in the know, contact us at info@VizionX.com.
